Delivery Policy

1. BioTurm offers UK shipping on all items, and the approximate delivery time is 3-5 working days.

*These estimates are on the basis that orders are placed before 13:00 MondayFriday and your products are in stock.

2. Occasionally packages are returned to us as undeliverable because they have been refused, unclaimed or the delivery address is incorrect. If this happens, we will attempt to contact you, asking if you would like the package re-sent. This will incur a further shipping cost. If you no longer require the package, the value of the items contained will be refunded, less any extra shipping costs incurred for the carrier to return the package to us. No shipping charges, original or otherwise, will be refunded.

3. If the parcel is delivered and you are not there to receive it, a card may be left asking you to collect the parcel from your local Royal Mail sorting office, which will be much closer than the nearest depot of a national carrier. You may also specify that the order is delivered to your work address if you are unable to be at home to receive it.

4. Option to choose work address for delivery if not home during the day.

5.  Option to leave with neighbour.

No Dispatch Days